Sport is driven by passion and emotion and it is therefore likely that issues will occur. How issues are managed can vary the impact on the organisation.
Nipping issues in the bud appropriately will assist with maintain a happy environment. Too often they are ignored, hoping they will go away or correct procedures are not followed leading to dissatisfaction.
Therefore it is important that everyone involved is familiar with the organisations grievance procedure as covered by the Member Protection Policy.
Advice on dealing with complaints is also available through the Play by the Rules website.
Whether making a complaint or managing a complaint, if you are unsure of your next step, or your legal obligations contact your governing body for support.
If the issue is relating to a child (under 18) you must consider your moral or legal obligation to make a report to the Child Abuse Report Line 13 14 78 if you are aware of, or have formed a suspicion that, a child is being, or at risk of being, abused or neglected.
When dealing with a complaint:
Online training is available through Play by the Rules www.playbytherules.net.au. This training can be completed in the participants own time and does not need to be completed in one session. It is recommended for all people working in the organisations administration or coaching and officiating.
We acknowledge and respect Aboriginal peoples as South Australia's first peoples and nations, we recognise Aboriginal peoples as traditional owners and occupants of land and waters in South Australia and that their spiritual, social, cultural and economic practices come from their traditional lands and waters; and they maintain their cultural and heritage beliefs, languages and laws which are of ongoing importance; We pay our respects to their ancestors and to their Elders.