Date: Tuesday, 22 May 2018
Time: 6:00 - 9:00pm
Location: G2/3 Conference Room, Office for Recreation, Sport and Racing, 27 Valetta Road, Kidman Park
It’s an unfortunate but inevitable part of sport – sometimes things can go wrong. People have a right to complain. The Complaint Handling workshop will help you and your club or association handle complaints appropriately and efficiently.
This FREE workshop provides participants with the necessary skills and strategies to respond a person’s complaint confidently, effectively and efficiently. It’s perfectly suited for those within sporting clubs and associations that have complaint handling responsibilities. Comprehensive, practical and quality training will be offered.
The Complaints Handling workshop has been designed to complement the online training available through Play by the Rules.
It is recommended that you complete the Play by the Rules Child Protection and Harassment & Discrimination courses before attending this course.
We acknowledge and respect Aboriginal peoples as South Australia's first peoples and nations, we recognise Aboriginal peoples as traditional owners and occupants of land and waters in South Australia and that their spiritual, social, cultural and economic practices come from their traditional lands and waters; and they maintain their cultural and heritage beliefs, languages and laws which are of ongoing importance; We pay our respects to their ancestors and to their Elders.